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How an Airbnb Management Platform Can Make Life Easier

Managing an Airbnb is a great way to make money whether you want to do it full-time to earn your main income or are looking for a way to supplement the income that you make from your current job. If you have a property that is suitable to rent out to guests, or even a spare room in your home that you can rent out to people who are looking for somewhere to stay short-term, then it makes sense to advertise on Airbnb.


Recently, Airbnb has grown massively as a platform as people are preferring to book short-term stays with individual hosts rather than give their money to big hotel companies. Many people prefer Airbnb for the ‘home from home’ feel and because they can often get more value for money and more comfortable accommodation for the price compared to booking a standard hotel room. However, running an Airbnb can often feel like you are running a hotel.


Not only do you have to keep the property in good repair and ensure that it is up to the right standards for the guests, but you’ll also need to be there to check guests in and out, clean in between guests, and be ready for any emergency calls if anything goes wrong. Because of this, it’s not surprising that many Airbnb owners like the idea of using an Airbnb management solution like UpperKey to help them streamline the process and get more peace of mind.


Zen garden made of piled rocks next to the sea
Using an Airbnb concierge or Airbnb management software can free up time for busy hosts.

What is An Airbnb Management Platform?

Airbnb management software is an ideal solution for busy hosts who are looking to reduce and streamline their workload. Using an Airbnb management system can help to improve the efficiency of the operations and, in many cases, even help to increase your return on investment. With Airbnb only getting more and more popular in recent years, hosts have had to take on a lot more work in order to keep up with the competition. And with more and more people deciding to start their own short term rental business either as a full-time venture or as a side hustle, there is an increasing amount of Airbnb software options on offer.


Hosting an Airbnb can be a huge amount of work, especially if you are managing more than one property, or advertise your property on various platforms. There are often a lot of repetitive tasks that need to be performed on a daily basis to manage the property well. Airbnb management tools can be put in place to help hosts stay on top of these daily tasks by providing automation, reducing human error, streamlining operations, and reducing costs.


How Airbnb Property Management Software Works

The main aim of the best Airbnb management tool should be to provide a connection between the property listings and the software you use to manage them. It can be especially useful for hosts who list their properties on multiple different listing sites, as it organises them all in one place with a centralised dashboard so you don’t have to visit all the different listing sites to manage each one.


You can use an Airbnb management platform to avoid Airbnb overbooking by syncing the calendars for each listing site that you use, communicate with your guests, manage the cleaning and maintenance, manage your pricing, and much more.


Person sitting in bed working on a Macbook while drinking a cup of tea
Vacation rental software can help manage bookings, availability, communications, cleaning and more.

How Can Airbnb Management Software Benefit You?

As you may already know, managing an Airbnb can be an intensive, full-time job. There are many ways that an Airbnb management tool will be able to benefit you as an Airbnb host and reduce stress. These include:


1. Improve Communication With Guests

Responding to guest messages is important, but guests expect an answer straight away, even if they message you in the middle of the night. With Airbnb management software, you can set up automated messages to let guests know when you will be available or to let them know how they can get answers to some commonly asked questions.


On the other hand, if you still want to offer something more personal but don’t want to be up all night waiting for guests to get in touch so you can reply, another option is to work with one of the best Airbnb management company options like UpperKey or a short term rental property management company who has a team working around the clock to ensure that all your guest communication needs are met.


2. Avoid Overbooking and Sync Your Calendar

There is nothing worse than realising you are going to have to let a guest down because you forgot to block off your calendar on Booking.com when certain dates were booked through Airbnb. If like many hosts you use a range of sites to list and advertise your short term rental property, then you will seriously benefit from using management software for it. Instead of having to visit each site individually to update your availability each time your property is booked, the management software can automatically do this on your behalf, blocking off the booked dates on any calendar that you have connected it to.


So, there is no need to rush to the other listing sites that you use when you get a booking – you can enjoy peace of mind that your property is not going to get double-booked.


3. Coordinate Subcontractors

While many Airbnb hosts can manage to do everything on their own, others find that they need to outsource to subcontractors and other companies to keep things running smoothly. For example, you might use an Airbnb management company like UpperKey to manage your keys and the checking in and checking out of guests, or you may have a cleaning company that goes to the property after each guest checks out to prepare it for the next booking.


With Airbnb management tools, you will find that it is easier to coordinate your subcontractors or employees that work on your Airbnb property. All you need to do is ask the relevant people to join the software system where you can easily share schedules, tasks, and more for them to access.


4. Improve Your Ranking

These days, Airbnb is very popular and very competitive, and just creating a listing is not usually going to be enough to end up running a profitable short term rental business. To help ensure that guests can find the right listing for what they are looking for, Airbnb uses an algorithm that ranks listings.


Just like on search engines such as Google, listings that are visible on the first page tend to do better than those further down the ranks. There are several things that can boost your ranking including your response rate, number of positive reviews, and more. With the right software, you will be able to improve these factors, ultimately helping you potentially move your Airbnb listing up the rankings and being in a better position to get more bookings.


5. Improve Reviews

Many Airbnb guests forget about leaving reviews once they have checked out of the property. Only twenty percent will actually leave you a review without being prompted to do so by Airbnb. Because of this, it’s not a good idea to assume that just because you made sure that a guest had a great experience, they are going to leave you a glowing review – they probably won’t. But getting more reviews is hugely important for Airbnb hosts as the more positive reviews you have on your listings, the more likely your listing is going to be seen and booked.


With Airbnb management software, you can easily improve the number of reviews that you get by sending automatic prompts to request a review from your guests. Some programs even offer review templates that you can use to write a review of your guests once their stay is completed, which may encourage them to leave a review of your property once they see that you have made the first move.


blue and pink background with 5 yellow stars demonstrating 5-star reviews
With the help of your Airbnb concierge, you can be sure to get 5-star reviews from each guest.

What to Look for in Airbnb Management Software

If you run an Airbnb property, then it’s likely that that management software is going to be something that you will use every day. UpperKey says that it’s important to put in the time and effort to find an option that is well-suited for your needs.


First of all, understand your goals and what you will need to meet them. A good place to start is by thinking about which aspects of the business you struggle with the most and what kind of tool would help with overcoming this. Then, compare different tools and look into the pros and cons in a bit more depth. Read user reviews and consider signing up for any free trials of the tools that might be available.

Finally, find out more about the kind of customer support that is on offer, as chances are that if anything goes wrong with the Airbnb management software you are using, you’re going to want to make sure that you can contact somebody quickly for assistance.