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How to Make Airbnb Guests Feel at Home

One of the key causes of the iRenting and Proptech businesses' current dominance in the vacation rental market is Airbnb's explosive development and popularity. Understanding how to make guests feel comfortable, welcome, and at home during their stay is essential to becoming a successful Airbnb host, attracting more bookings, and achieving clout whether you're just starting out with a new hospitality business and are in the process of obtaining your Airbnb licence number to start advertising your room or property to rent on this popular site or are offering Airbnb property management in Paris and other popular cities for short lets.

The more at home you make your visitors feel, the more likely they are to leave you positive reviews with a high star rating, which can help you build your overall reputation as a host and will help promote your property to additional people looking for accommodations in the region. So, what does a welcoming environment seem like to Airbnb guests? Upperkey describes what services guests want and how to deliver them.

welcome mat in front of door next to a house plant and fluffy white house slippers
UpperKey provides tips on how to roll out the welcome mat and make Airbnb guests feel comfortable in your home.

Excellent Interaction

Making your visitors feel welcome before they ever arrive at your short-term rental is the key to being a great Airbnb host. Prompt, concise, and welcoming communication from the host will make all the difference, whether you're dealing with visitors who are new to Airbnb or folks who frequently use this app to find a place to stay. Successful Airbnb hosts make sure they have procedures in place to guarantee that any inquiries from guests are answered as soon as possible.

This is crucial for your bottom line as well as for making visitors feel at home, as those who must wait longer than twenty-four hours for a response are more inclined to book a room elsewhere. Make sure your guests have received as much information as possible about your property's location, directions, where to find the keys when they arrive, and anything else before the booking date. Inquire in advance about any unique needs or extras that your visitors may have.

A Pleasant Greeting and Easy Airbnb Check-In

It's no longer necessary to be present to personally welcome your guests because self-check-in is becoming more and more common among Airbnb homes. Some Airbnb guests who may have traveled a long distance prefer self-check-in because they want to concentrate on entering the house and settling in before meeting their host. If you do decide to offer this service, just be careful that it doesn't give your visitors the impression that they are being overlooked or forgotten.

To make your visitor feel welcomed and appreciated as soon as they step foot on the property, in addition to making sure that you give them clear instructions to ensure that they can check in easily, you might also want to leave them a welcome note or letter along with some essentials like coffee or tea that they can help themselves to upon their arrival. This will help them feel valued and at home as soon as they arrive at the property.

Add Your Own Personal Touches to Airbnb

Make sure your visitors feel personally welcomed as soon as they arrive at the resort. Of course, the easiest way to accomplish this is to meet them at the door personally, but this may not always be practical, especially if the host does not also reside at the rental home. Making your visitor feel welcome from the time they arrive is easy with a welcome package. By incorporating any information that you have previously discussed with your guest, you can further personalize it.

For instance, if you are aware that they will be traveling with children, you could gather information on some of the best family-friendly activities nearby and place it in an accessible location, such as on the coffee table or the kitchen counter. A very helpful way to welcome your visitor, relieve their stress, assist them in settling in and feeling at home is by providing them with local guides that include details about nearby supermarkets and shops, healthcare facilities, transportation options, banks, cash machines, restaurants, pubs, and more.

Leave visitors with instructions

Making sure that they have access to all the information they require once they arrive is a good idea because many Airbnb guests don't want to bother their hosts with a lot of inquiries. It's a good idea to leave instructions for everything in the house that guests can refer to if needed, including TVs, dishwashers, laundry facilities, the Wi-Fi password, the central heating, where to put trash and recycling, and how to operate the shower. This will prevent your guests from becoming frustrated while trying to figure out how something works.

Prepare the Property

Making sure your property is well stocked with everything your visitors might require will make their stay more comfortable, improve your chances of receiving positive reviews, and make your visitors feel valued. Along with the essentials, you might want to think about include a few extras, or you might even send your visitors a brief message when you know they're on their way to see if there's anything they might have forgotten and would appreciate you getting for them.

Ensure that guests have an ample supply of dish soap, kitchen and toilet paper, spare lightbulbs, and kitchen essentials like long-lasting milk, tea, and coffee. It's a nice touch to have shampoo, conditioner, and shower gel available in the restroom. Go a step further by providing extras like USB plugs or phone chargers that your guests might have neglected to pack.

bedroom with two single beds, gray bedding, white sheets, blue decorative blankets and yellow decorative pillows
Airbnb guests appreciate thoughtful details like extra pillows or bath towels.

Keep it tidy

It goes without saying that all Airbnb users anticipate their accommodations to be neat and tidy. No matter what additional measures you take to make your visitors feel at home, a dirty environment and poor hygiene will always detract from the overall experience. Between each visitor, you should perform a thorough cleaning of the house, which should include taking out any trash cans, replacing the bedding and towels, dusting, vacuuming, mopping, and completely sterilizing the bathroom.

Currently, when you take extra cleaning precautions in response to COVID19, such as more deep cleaning in between stays and completely sterilizing high-touch locations like doorknobs, handrails, and light switches, visitors will always appreciate being made to feel as secure as possible in your home.

Put yourself in your Airbnb guest’s shoes

The most effective Airbnb hosts typically treat their visitors in a manner that mirrors how they would like to be treated while staying somewhere. One of the most crucial aspects of effectively managing an Airbnb home is treating your visitors how you would like to be treated. However, it's vital to keep in mind that every guest is unique, so what works well for you might not work as well for someone else. Because of this, it will be in your advantage to take the time to get to know your visitor and what they anticipate from their stay.

Be an accessible host

Regardless of how much effort you put into making sure that your visitors are comfortable and have everything they need while they are there, there is always a chance that something will go wrong. Perhaps there will be a leak while a visitor is staying at the accommodation, or perhaps the Wi-Fi will go out and they won't be able to use the internet. It's critical for Airbnb hosts to be ready for any issues that may emerge and to make themselves accessible to guests. It's a good idea to offer your guests additional contact options in addition to the Airbnb app, such as a phone number they may call or text if you are not residing at the rental during their stay. Make sure visitors know where to find you if you reside on the site.

person holidng a cell phone with the Whatsapp app open while looking at a laptop, drinking tea and eating donuts
Be sure to stay in touch with guests before, during and after their stay to ensure smooth communication.

Write positive reviews for Airbnb guests

You are aware that not every visitor to your Airbnb will be someone you would want to have again. Some visitors might not be courteous, clean, or even harm your property or behave badly toward you. Thankfully, these kinds of visitors are uncommon, and the majority of the time you will be receiving guests that respect your home.

Airbnb is unique in that in addition to letting visitors give reviews of the homes and hosts they stay with, hosts can also do the same. By thanking your customers for their stay in their reviews and making sure they know they are welcome to return, you may increase your chances of receiving repeat business and word-of-mouth recommendations by making sure your guests feel welcome both during their stay and after .

A novel way to host visitors in your house is through Airbnb. With competition increasing, hosts that go above and beyond to make every visitor feel at home and welcome are typically the most successful.