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How to Contact Airbnb Customer Service

For some reason, you want to ask Airbnb for help. Unfortunately, you do not know the procedure to follow by mail, email or telephone. Rest assured, we will give you all the information in this article.


Navigating Airbnb support and get the right answers
Contacting Airbnb can feel like an obstacle course, but the help center is there to assist with conflicts, technical issues, and administrative questions.

Why ask the Airbnb Help Center?

Contacting Airbnb can sometimes be a real obstacle course if you don't know the right steps to take. Indeed, you have made the decision to create your Airbnb account, but a conflict opposes you with a traveler. In this context, the platform acts as a mediator, but it is important to report the problem.


Sometimes it is another concern that you encounter from a technical or administrative point of view. Whether you have a dispute to settle, a problem with billing or a question about using the site, it is important to contact the Airbnb help center to get the right answers.


How do I use the Airbnb France phone number to get in touch?

First of all, we recommend that you read the frequently asked questions to find possible answers to your questions. If unfortunately the data present does not meet your expectations, then choose the telephone solution. It is a quick means of contact, whether for an urgent or complex situation.


Note that customer service remains available between 9 a.m. and 10 p.m. for France and all you have to do is call 01 84 88 40 00. If the property is located in France, but you are abroad, use the exact same phone number, but don't forget to add the prefix "+33". But when the property is located outside of France, you must use the Airbnb telephone number of the country concerned.


In addition, the previously communicated telephone number can only be applied to you if you are already a customer. When identifying the call, you must provide your customer number. However, if you have not registered, you do not have one.

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What is the correct procedure for contacting the Airbnb platform with an email address?

If you are not in an urgent situation, there is no need to insist on the phone and prefer electronic means. First, log in to your customer area to find the contact form. Go to the “help” section then “visit the help center”.


In this way, you will have access to multiple proposals and you just have to choose the most appropriate in relation to your questions. You will also be offered links to frequently asked questions. If you have already explored this track, choose "it's something else" and finally you select "I need help".


You will discover the contact form that we invite you to fill in with the greatest precision. No need to remember your customer ID, because you are already identified on the platform. Be precise in your explanations and reread before sending the message. If the information is incomplete, you waste time re-detailing your problem.


For all questions specific to the general conditions of the site, as may be the case on the question of termination, there is no need to go through the contact form. Use your usual webmail and send your mail to: terms@airbnb.com.


Once again, precision is essential so as not to waste time.


Is it possible to contact the Airbnb platform by mail?

The solution remains less common, but possible. Contacting the Airbnb platform by mail is a little used means. However, if you are more comfortable with this format, send your request to: Airbnb France, 4 place de l'Opéra, 75002 PARIS.


Using a concierge service like UpperKey for ease and peace of mind
Avoid time-consuming searches for answers and opt for peace of mind with a specialized concierge like UpperKey.

How do I avoid having to contact Airbnb customer service?

When you are new to the platform, many questions remain and it is not always easy to find the right answers. Certainly, you could always approach the platform or consult many guides on the Internet. But as you can imagine, this is a very time-consuming solution.


For more tranquility, a concierge remains an ideal choice. In particular by trusting UpperKey. A concierge specializing in seasonal rentals and knowing perfectly how the Airbnb platform works. A global and integral management concerning the selection of travelers, the delivery of keys, maintenance, cleaning, maintenance and management of deposits.


Thus, you are guaranteed to offer optimal service to your tenants, without having the slightest concern. All disputes with tenants and the platform will be handled directly by the UpperKey Concierge. An ideal solution to generate additional income with your main or secondary residence.


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