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UpperKey Partners with KeyNest: Innovating Customer Experience in Property Management

UpperKey is a short-term, Airbnb management and guaranteed rent company that provides quality property management services to property owners and unforgettable guest experiences. It currently operates across the United Kingdom, Europe, and Dubai. Its mission is to help property owners save time and get the most from their investments.

Reducing Challenges for Property Owners and Managers

One of the biggest challenges of managing a short-term rental or Airbnb property is the key exchange process. Traditionally, property owners would need to be present at the property to give guests the keys or find a way for them to be securely left somewhere for the guests to pick up. This can be inconvenient and time-consuming, especially if the property owner does not live close to the rental property.

UpperKey property management solved this problem for both property owners and guests by partnering with Keynest. With secure locations for guests to pick up their keys including shops, convenience stores or cafes that are accessible 24/7, guests can get into the property as soon as they arrive without the need to wait.

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Partner with UpperKey to unlock the full potential of your property investments.

Guests are provided with a unique code to access the key location, and the code is only valid for the duration of their stay. This ensures that only the guests who have booked the property will have access to the keys.

Partnering with Keynest has allowed UpperKey Airbnb management to provide additional security for property owners. They no longer need to worry about leaving keys in unsecured locations or handing them over to strangers. Keynest ensures that they keys are stored securely and only released to the guests that have booked the property.

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The Importance of Guest Satisfaction

Keeping guests happy and satisfied is crucial for the success of any short-term rental or Airbnb property. Happy guests are more likely to leave positive reviews, recommend staying in the property to others, and book again in the future. This can lead to increased rental income and a better return on investment for property owners.

UpperKey understands the importance of keeping guests happy and takes several steps to ensure that all guests have an enjoyable stay. Providing a high level of customer service is, of course, one of the main ways that they do this. They provide experienced property managers who are available 24/7 to handle all guest inquiries and resolve any issues that may arise during the rental period.

Working with Keynest has allowed UpperKey to ensure that guests have a satisfactory and enjoyable stay. The use of Keynest makes the check-in process a much smoother one for guests. They no longer need to coordinate a specific time to meet the property owner to pick up the keys. Instead, they can get their keys at any time, at their convenience, through Guesty, a platform used by UpperKey to connect properties with Keynest.

This flexibility is especially important for guests who are arriving early in the morning or late at night. Thanks to Keynest, they can pick up the keys whenever they arrive, making their journey and arrival less stressful and more enjoyable. Being able to check in at more flexible times may also make a property more attractive to potential guests, bringing more benefits to property owners.

Added Convenience for Property Managers and Guests

One of the ways UpperKey has benefitted from using Keynest for key exchange services is with the ability to track keys in real time. Keynest uses GPS technology to track any set of keys and provide updates on their location.

This is hugely beneficial for both property owners and property managers, who are now able to monitor the location of the keys at all times. They can see when the keys have been picked up by the guest, when they are in use, and when they have been returned to the Keynest location.

This real-time tracking ability helps with preventing any key-related issues. For example, if a guest does not return the keys to the Keynest location at the end of their stay, Upper Key’s property managers can easily see where the keys have been left and take the necessary steps to retrieve them.

Ensure a smooth guest experience with Keynest's real-time key tracking for UpperKey
Effortlessly retrieve keys with the help of Keynest's real-time tracking capabilities.

A Revolutionary Partnership

Upperkey and Keynest have formed a successful partnership that has revolutionised the short-term rental and Airbnb property management industry. The combination of UpperKey’s commitment to excellent customer service and property management, along with Keynest’s innovative key exchange services, has created a seamless and hassle-free rental experience for both property owners and guests.

One of the key benefits of using UpperKey’s property management services is the peace of mind it provides to property owners. UpperKey handles all aspects of property management from marketing to taking bookings to communicating with guests. This allows property owners to sit back and relax, knowing that their property is in good hands and being managed to the highest standards.

The partnership between UpperKey and Keynest has also opened up new opportunities for UpperKey expansion and growth. With Keynest’s network in the UK, New York, Paris and Barcelona, UpperKey may also be able to expand its property management services to new locations and reach a wider audience of potential guests.

Overall, partnering with Keynest for key exchange has been a win-win for both UpperKey and guests. Property owners and managers have peace of mind knowing that they keys are stored securely and can only be released to the guests who have booked the property. Guests can enjoy the convenience of picking up the keys at time that suits them best.

Our partnership with Keynest has transformed the way we manage our rental properties by providing seamless and hassle-free experience for our guests and operations teams. We are thrilled to have partnered with Keynest and look forward to expanding our services and locations with them in the years to come." - Johan Hajji, CEO of UpperKey.

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